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You can reach new markets without the expense of adding facilities and staff. Give your clients the freedom to do business by enabling proven technology from Excel at the core of your infrastructure.
In the highly competitive financial services industry, finding new customers, making sure existing customers keep coming back and network security are crucial to your survival. Adopting the right innovative technology to create a competitive advantage puts you well ahead of your competitors.
- Are your customers getting to the right department quickly with their information immediately available?
- Is it easy for your customers to conduct business with your company?
- Is your customer service department available to respond quickly via phone, email or 24 hour messaging?
The financial services industry has always been among the first to adopt emerging technologies to create that competitive edge you need. Your competitors are beginning to utilize IP Telephony to combine many communication methods into one system, allowing customers to do business their way and on their own time. The latest technology in Call Center applications for instance, can ensure that each caller gets routed to the right department quickly and effectively, providing seamless connections with a personalized touch. And of course, customers are looking for data insurance to keep their highly personal information secure and un-compromised.
- Excel offers highly competitive domestic and international rates to the world's top business destinations, regardless of the time at which calls are made.
- A suite of voice and data bundles that include local, long distance and data services.
- Excel Voice over IP (VoIP) offers you an added-value solution that gives your customers unlimited calling and great voice quality through your broadband service.
- ISDN - Service offers dedicated PRI access from the customer premises directly to the nearest Excel Point of Presence. We provide customers with a number of advanced capabilities that allow users to effectively manage calls with features like Calling Party Number identification, Call-by-Call selection and Calling Number Delivery.
- Excel's Voice Broadcast service is a great mass communication technique that broadcasts phone messages to hundreds or thousands of call recipients at once. The Excel Voice Broadcast service allows you to easily record messages in your own voice and automatically send it to all of the phone numbers you choose.
- Excel International Toll-Free Service (ITFS) will help you to reach the global market without having a physical presence in those countries. By giving customers an easy, cost-effective way to buy your products and services from International locations, you can expand your reach and increase profitability. To ensure quick and seamless implementation of ITFS, Excel has agreements with over 45 international toll-free originating countries.