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Take charge of your incoming calls by efficiently routing to the next available call agent.
- Excel offers highly competitive domestic and international rates to the world's top business destinations, regardless of the time at which calls are made.
- Order your toll-free service from Excel. Toll-free number access vehicle has almost become an absolute necessity for companies offering products and services to the general public. This phenomenon speaks as much about human psychology as it does about technology and marketing. The toll-free number ads receive six times the number of calls in compare with the regular long-distance listings. The average phone order from a catalog can be 30% to 70% higher than the average mail order. As telephone buyers generally use credit cards, they will order more merchandise and higher ticket items 95% of the time. A productive ad featuring an 800 number can generate approximately 30% more orders.
- Excel toll-free service includes enhanced routing and termination features:
- Toll-Free Directory Assistance Listing
- Time-of-Day, or Day-of-Week Routing
- Area Code Routing or Blocking
- Emergency Routing for Disaster Recovery
- Geographic Routing
- Switched Overflow (Dedicated Service)
- Excel International Toll-Free Service (ITFS) will help you to reach the global market without having a physical presence in those countries. By giving customers an easy, cost-effective way to buy your products and services from International locations, you can expand your reach and increase profitability. To ensure quick and seamless implementation of ITFS, Excel has agreements with over 45 international toll-free originating countries.
- Excel Calling Card lets you stay connected no matter where you travel. It's a convenient solution to your communications needs, saving you money on hotel surcharges and collect calling fees. With executive services and international options, Excel Calling Card allows you to conduct business from virtually anywhere in the world.
- Excel Conferencing allows business customers to conduct conference calls from anywhere in the world - saving you the expense and inconvenience of travel. It's the perfect tool to help your company maximize resources and manage time more effectively. Our feature-rich conferencing service can support an entire range of business events, from small business meetings to high-profile conventions.
- TeleBlock® Service is an automatic call blocking service that maximizes call compliance with state, federal and individual company DNC lists. This service is perfect for companies who make outbound calls or faxes to sell goods and services, to conduct opinion research, and to raise money.
- Excel Private Line allows customers to create a permanent and direct data line between any two locations in the United States. This is an ideal cost-effective solution for connecting locations that frequently exchange data, transfer files or access information. Excel Private Line offers your business a fully integrated communications solution.
- Excel's Voice Broadcast service is a great mass communication technique that broadcasts phone messages to hundreds or thousands of call recipients at once. The Excel Voice Broadcast service allows you to easily record messages in your own voice and automatically send it to all of the phone numbers you choose.
- Excel Dedicated Internet Access provides connectivity from each connected customer site, giving corporate users access to the full range of resources residing on the Internet, such as Web browsing, email and data file transfer. Customers may also utilize the Internet to develop intranets between remote offices. Excel Dedicated Internet Access provides an increased exposure to your marketplace allowing you to use your corporate Web site to market your products and services to potential customers. Excel Dedicated Internet Access also lets you communicate with your current customers via email.