Customer Care » Frequently Asked Questions » About Payment Options

Q: What address should I sent my payments to?

A: For your convenience, all payments should be sent to:

Excel
P O Box 78228
Phoenix, AZ 85062-8228
Q: Do you accept credit card payment?

A: For payments to apply to your account immediately, you can pay by credit/debit card by calling 1-800-807-3599 or you may pay online.

Payment Types:

Visa, MasterCard, American Express, Discover, ATM/Debit Cards, and Electronic checks. Telephone Payment:
  • Call and enter your Excel Account number followed by the # sign. Each account must be entered separately
  • Choose the option for credit/debit card or electronic check.
  • Option "1" allows you to pay by ATM/Debit/Credit Card
  • Option "2" allows you to pay by electronic check.

Credit Card:
  • Payment by credit card will be prompted to enter their card number, expiration date and amount of payment. The customer will be prompted to hold on until a confirmation number is given. Credit card payments are approved and processed immediately.

Debit Card:
  • You can pay by debit card will be prompted to your card number, expiration date, PIN number and amount of payment. You will be prompted to hold on until a confirmation number is given. Debit card payments are approved and processed immediately
Q: Do you offer online bill payment?
A:Yes, we provide online bill payment to our customers via Bill matrix service. Bill Matrix is a company that specializes in electronic payments. They provide this service to Excel via a secure online access.Bill matrix service can be accessed through our website at www.vartecsolutions.net At the site, select the link to the online bill payment. This link has concise instructions on how to make payments by either using a credit card, or a debit card or make payment via an electronic check. Upon selecting the "Next" button, the user is taken to a page where your account number and the payment options are offered.From here follow all the steps and wait for a confirmation for the payment transaction.
Q: Can I use electronic check for my payment?

A: The electronic transfer instructions:

  • When you pay by electronic check you will be prompted to enter "1" for personal accounts and "2" for business accounts.
  • You will be prompted to enter their bank's routing number.
  • The system will advise you on the location of the 9 digit routing number. They will also be required to enter their bank account number, which the system will also prompt them where it is located. You will be prompted to enter amount. To be paid and to hold on until a confirmation number is given.

Bank One
ABA Number: 122100024
For the Account of: Excel Arbor Retail
Account Number: 662647965
REF: P O BOX 78228
Phoenix, AZ 85062-8228
Please put your account number in the reference field
Q: I received a "Suspension Notice" from Excel Receivables Management Department. What should I do?
A: This letter is to advise you, if payment is not received within 10 days from the date of this letter, your service will be suspended. If you have Internet Service with us and your service is interrupted, you may lose your e-mail and/or domain name. If reactivated it may take up to 48 hours or more to restore service.
Q: I paid my outstanding balance. How can I re-activate my service?
A: Please contact our Receivables Management Department at Receivables Management Department at 888-275-3877 and your service will be reactivated within next 24-48 hours.
Q: How can I dispute my balance?
A: Please contact our Customer Service immedately. Also, if the balance is disputed, please fax all documentation pertaining to the dispute to Receivables Management Department attention at 888-275-3877 and forward payment for the remaining balance.