Customer Care » Frequently Asked Questions » About Account Managers
- Q: Why should I have an account manager?
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A: Account manager is a specialized representative that would provide you with enhanced customer support. Accounts are assigned to the representatives based on location and revenue criteria. Account manager will assist you with following:
- Find you a new better pricing plan to support your business communication needs
- Help you understand our products better
- Help you add new services to your account and upgrading existing services
- Help you with understanding our contract renewal and enforcement processes
- Help you with processing new orders for your additional locations
- Help you with processing Tax & USF Exemption Requests
- Help you with balance disputes and adjustments
- Help to escalate your issue to Excel management attention
- Q: Does every your customer have an account manager?
- A: Account manager is assigned only to accounts with monthly revenue greater than $500. If you don't meet this criteria but still would like a dedicated representative to work with your account, we will be glad to accomodate your request and assign an account manager to your account anyway. If you would like to have account manager to be assigned to your account, or change your account manager, or meet your account manager for the first time, please email us and your account manager will contact you within next 24 hours.
- Q: I have several accounts with Excel. Would I have only one account manager for all of my accounts?
- A: Yes, all your company's accounts will be assign to the same account manager.